- health requirements
- standard check-in/check-out
- "off-hours check-in/check-out"
- cancellation policy
- doggie door-to-door shuttle service
We take some simple but necessary precautions.
For the health and safety of our guests, dogs entering the Pooch Hotel for any of our services must be current in the following vaccinations and screenings:
- Distemper/Parvo or proof of titers
- Rabies if over 6 months of age (5 months of age in San Diego County)
- Annual Bordetella vaccine
- Annual Canine Influenza Virus (CIV) Vaccine (Chicago market only)- effective October 1, 2016
- Frontline (or similar) monthly flea and tick preventative medication
- Annual Fecal test required at most locations
Please have your vet’s office call or email us confirmation or bring photocopies upon Check-In.
Standard Hotel Check-Out is at noon, seven days a week.* Any dogs checking in or out outside of our normal hours will be subject to additional fees. Please see Off-Hours below.
*Front desk is closed New Year’s Day, 4th of July, Thanksgiving Day and Christmas Day.
Please note that although we are open for Check-In and Check-Out 24 hours, our normal day is from 7 am to 7 pm.
If checking in between 4am – 7 am, you will be subject to an additional fee of:
Boarding: 50% of overnight room rate
Daycare: $20 Early check-in fee
If checking in before 4am, you will be responsible for an overnight boarding fee for the previous night.
Boarding: Our overnight fee covers from 7am-12pm the following day. If checking out after 12pm on your check-out date, you will be responsible for a $6/hr late check-out fee. After 9pm, the late check-out fees are dropped and you will, instead, be responsible for an additional overnight charge.
Daycare: After 7pm, your daycare fee will be dropped and you will, instead, be responsible for an overnight charge.
Holiday Blackout Dates for the remainder of 2016 include:
4th of July: July 1st – July 5th
Labor Day: September 2nd – September 5th
Thanksgiving: November 23rd – November 27th
Christmas/New Year: December 21st – January 2nd, 2017
If we do not receive your cancellation within the time frame listed below or if you are a no-show, the credit card on file will be charged for the reservation in its entirety.
Advance notice for cancellation:
Fourteen days in advance of the blackout dates listed above.
One business day for non-holiday reservations.
*When making reservations during any of our holiday blackout time frames, please be advised that a 25% non-refundable deposit is required.
Pooch Hotel complies with all local, state and federal licensing requirements. If you have questions, please enquire at your local Pooch Hotel location for details.
doggie door-to-door shuttle service
May vary based on weather and traffic. Service area is within a 5-mile radius of your Pooch Hotel location. Requires transportation at least two days a week to reserve van space. Vaccination and temperament test requirements apply. Call for more information.