keeping dogs healthy and happy!

The health and well-being of our dog boarding, daycare, and dog training guests are our top priority! That's why we insist all of our guests meet our health requirements before joining us.

here’s to your dog’s health!

We take some simple but necessary precautions.For the health and safety of our guests, dogs entering the Pooch Hotel for any of our services must be current in the following vaccinations and screenings:

  • Distemper/Parvo vaccine (one or three year protocol)
  • Rabies if over 4 months of age (one or three year protocol)
  • Annual Bordetella vaccine
  • Canine Influenza Virus “CIV” H3N2 vaccine

One year protocol – year 1 administered as 2 shots, 2-3 weeks apart). Required in Chicago market, recommended everywhere else. If missing CIV in Chicago, we may be able to accommodate you are our Paradise 4 Paws O’Hare location.

  • Frontline (or similar) monthly flea and tick preventative medication
  • Annual Fecal test with negative result

If your pet does not have a fecal test result at the time of check-in, we will perform a fecal test in-house. There is an additional fee to have this done as well as a $35/day special handling fee until we get those results. Also, until we have those results, your fur-baby would be unable to play with the other guests and enjoy personal play (15 minutes of mid-day play with a team member and AM/PM potty breaks when in the hotel/resort).

If your pet has a positive fecal test result, we will still accept them but there is a $35 per day special handling fee and your dog will be ineligible for group play.

  • Intact Policy

Dogs who are intact (not spayed/neutered) will be allowed to stay at our hotels (with the exception of females while they are actively in heat). However, they will not be able to participate in group play with other guests if they are over 7 months of age.  Instead of group play, our intact guests will take part in our Personal Play program.

We ask that you either (1) have your vet email us ( proof of the vaccines and negative fecal test, (2) drop off paper copies of the health records at our front desk, or (3) email a PDF of the updated health records to and include ‘vaccine records’ in the subject.


new customers

Here at Pooch Hotel, we understand that dog parents are not only loving people, they’re also busy people! That’s why we strive to make everything as convenient as possible. For new customers, our industry leading, online customer portal, MyParadise|MyPooch, makes getting started quick and easy!

By signing up for a MyParadise|MyPooch account, you can:

  • Make or change reservations online or view upcoming reservations
  • Manage your pet’s profile, including viewing vaccination information, etc.
  • Manage your Pet Parent profile
  • And more!

For all new customers to dog boarding, dog daycare, grooming, and training, click the link below to get started. We look forward to meeting you and your fur-babies soon!

MyPooch Portal

  • 24/7 Check-in & Check-out

    24/7 access

    Pooch Hotel is one of just a handful of pet hotels nationwide that offers you 24-hour access to your pet. (South Loop Excluded)

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  • two dogs chewing on an ear of corn

    year-round pampering

    Give your pup plenty of play and exercise when you drop them off for daycare or let them freshen up with a Pawdicure and Brush-out in our spa.

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