keeping dogs healthy and happy!

The health and well-being of our dog boarding, daycare, and dog training guests are our top priority! That's why we insist all of our guests meet our health requirements before joining us.

here’s to your dog’s health!

We take some simple but necessary precautions. For the health and safety of our guests, dogs entering Pooch Hotel for any of our services must be current in the following vaccinations and screenings:

  • Distemper/Parvo vaccine
  • Rabies if over 4 months of age
  • Annual Bordetella vaccine
  • Canine Influenza Virus “CIV” H3N2 vaccine

One year protocol – year 1 administered as 2 shots, 2-3 weeks apart. Required in Chicago market, recommended everywhere else.

  • Frontline (or similar) monthly flea and tick preventative medication
  • Annual fecal test with negative result

At check-in, if you are missing a fecal test result, we require that this be done in-house and a $55 charge for the test will be added to your invoice. Additionally, your dog will be ineligible for group play and there will be a $25 per day special handling fee until negative results are confirmed.

If your pet has a positive fecal test result, we will still accept them but there is a $25 per day special handling fee and your dog will be ineligible for group play.

  • Intact Policy

Dogs who are intact (not spayed/neutered) will be allowed to stay at our hotels (with the exception of females while they are actively in heat). However, they will not be able to participate in group play with other guests if they are over 7 months of age. Instead of group play, our intact guests will take part in our Personal Play program.

We ask that you either (1) have your vet email us ( proof of the vaccines and negative fecal test, (2) drop off paper copies of the health records at our front desk, or (3) email a PDF of the updated health records to and include ‘vaccine records’ in the subject.


new customers

Here at Pooch Hotel, we understand that dog parents are not only loving people, they’re also busy people! That’s why we strive to make everything as convenient as possible. For new customers, our industry leading, online customer portal, MyParadise|MyPooch, makes getting started quick and easy!

By signing up for a MyParadise|MyPooch account, you can:

  • Make or change reservations online or view upcoming reservations
  • Manage your pet’s profile, including viewing vaccination information, etc.
  • Manage your Pet Parent profile
  • And more!

For all new customers to dog boarding, dog daycare, grooming, and training, click the link below to get started. We look forward to meeting you and your fur-babies soon!

MyPooch Portal

  • 24/7 Check-in & Check-out

    24/7 access

    Pooch Hotel is one of just a handful of pet hotels nationwide that offers you 24-hour access to your pet. (South Loop Excluded)

    find a Location

  • two dogs chewing on an ear of corn

    year-round pampering

    Give your pup plenty of play and exercise when you drop them off for daycare or let them freshen up with a Pawdicure and Brush-out in our spa.

    find a Location