PICK-UP & DROP-OFF

Take advantage of our new and enhanced Chicagoland transportation options!

Taking a trip? Our transport service means one less stop on your way out of town.

Working from home? No need to deal with the morning commute, just schedule a pick-up for your pup.

No car? No problem! We’ll come by and pick your fur-baby up.  

Our shuttle offers you and your fur-baby the ultimate convenience by coming to your home to pick up your pet and take them to our resort/hotel. Your fur-baby will be individually secured in a climate-controlled van or SUV for their trip and we will even drop them back off at home at the end of their stay.

Boarding Shuttle to Chicago O’Hare, Lincoln Park, and West Loop

Pick-up and Drop-off right from your home!

We are offering a convenient shuttle option to bring your fur-baby to our O’Hare resort, our Lincoln Park hotel, or our West Loop hotel for their boarding stay!

The boarding shuttle is available Sunday – Friday (no shuttle on Saturday).

  • Lincoln Park and West Loop Pet Parents can choose between the following pick-up/drop-off windows:
    • Monday-Friday between 7am–9am or 3pm–5pm
    • Sunday between 12pm–3pm
  • O’Hare Pet Parents can choose between the following pick-up/drop-off windows:
    • Monday-Friday between 10am–2pm
    • Sunday between 9am–12pm

You must be home to have your fur-baby picked up for boarding, except for existing daycare shuttle users.

Shuttle availability and pricing is determined based on zip code.

Prices range from $15 – 45 each way.

Multiple pet pricing available at 50% off transport rates for additional pets coming/going to the same family residence.

LIMITED TIME OFFER: We are offering a limited time promotion of one free round-trip shuttle for new reservations

  • Minimum 2-night stay.
  • Reservations must be booked by October 31, 2020.
  • Stay must be completed by November 30, 2020.
  • A limited number of daily reservations for transportation are available.
  • Geographic restrictions apply.

Booking Your Reservation

All transportation requests must be received by noon the day before and will be confirmed based on availability. Boarding shuttle cancelations after noon the day before the schedule service will be charged a one-way transport fee.

Shuttle transportation reservations can be made by:

  • Submitting a boarding reservation via MyPooch, and adding the appropriate transport options within the services area of the reservations request. Availability and pricing will be confirmed by our team upon receipt of your requested booking.
  • By calling your preferred location and pressing 1 to speak with a reservation’s specialist.
  • Initial request will be booked for a 2-4 hour window and more exact time with be confirmed the afternoon prior to pick-up.

Our transportation coordinator will email you with an approximate pick-up or drop-off time the day before. For a smoother pick-up experience, we will ask you to review the feeding and any medication instructions in MyPooch the afternoon prior to check in.   

On the Day of Your Reservation

Our driver will text you as they are leaving the prior destination to let you know they are on the way.

We ask that you gather belongs and leash your dog or crate your cat in preparation for their arrival.

Our driver will ask you to confirm updated feeding and medications are correct in our system.

You will receive an email confirmation letting you know that your fur-baby has arrived at the hotel/resort.

On the day of check-out, we will process payment when your fur-baby leaves the resort/hotel so we will require that a credit card is saved on your profile.

Late check-out fees are determined based on the time the shuttle departs the hotel/resort.

Daycare Shuttle

Take advantage of our convenient shuttle option to transport your pup to daycare at our Lincoln Park and West Loop hotels!

Whether rushing to work in the morning, busy coordinating a day of Zoom classes or meetings, or if you don’t have a car, our daycare shuttle is a convenient way to utilize daycare for socialization and exercise for your pup outside of the home.

Our shuttle will pick your fur-baby up from home, take them to daycare, and drop them back off at home after a day of fun!

  • Morning pick-up occurs between 7:00am-9:00am
  • Afternoon drop-off occurs between 3:00pm-5:00pm

Shuttle availability is based on zip code.

  • Single day transport based on limited availability and costs $15 each way BUT when you purchase a 10-day or 20-day daycare package WITH transport, the roundtrip shuttle cost is only $12/day!
  • We encourage you to set a regular weekly schedule to reserve a spot on the bus, but shuttle service must be requested by noon the day before. Availability for new transport schedules will be confirmed by our team upon receipt of your requested booking
  • Any cancellations must be made by noon the day before a reservation. If your cancellation is not received by noon the day before, a package day will be deducted.
  • Geographic restrictions apply.
  • Multiple pet pricing available at 50% off single day transport rates for additional dogs coming/going to the same family residence.

Pricing:

 First PupAdditional Dogs
Single Day of Daycare (no Transport)$42$37
10-day Daycare w/Transport$490 ($49.00/day)$440 ($44.00/day)
20-day Daycare w/Transport$890 ($44.50/day)$750 ($37.50/day)

*See Pricing, Terms & Package Expirations for more information.

LIMITED TIME OFFER: Purchase a 10- or 20-day transportation package for the price of a regular daycare package!

  • Limit 1 per dog.
  • You can place any existing packages on hold and buy a transport package to use in the next 90 days.
  • Purchase by October 31, 2020.
  • Package expires 90 days after date of purchase or date of first use, whichever is earlier.

Shuttle transportation reservations can be made by:

  • Submitting a daycare reservation via MyPooch, and adding the appropriate transport options within the services area of the reservations request.
  • By calling your preferred locations and pressing 1 to speak with a reservation’s specialist.
  • New Daycare Shuttle Customers:
    • You must be home for the first daycare pick up and provide 2 sets of keys if pick up when not home may be desired in the future.
    • We will also ask that you provide in-home instructions for leash location, crate instructions, etc.
  • 24/7 Check-in & Check-out

    24/7 access

    Pooch Hotel is one of just a handful of pet hotels nationwide that offers you 24-hour access to your pet. (South Loop Excluded)

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  • two dogs chewing on an ear of corn

    year-round pampering

    Give your pup plenty of play and exercise when you drop them off for daycare or let them freshen up with a Pawdicure and Brush-out in our spa.

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